Return Policy
We want you to love your Primavera ritual. If something isn't right, we're here to help while maintaining the highest standards of safety and hygiene.
Overview
Due to the artisanal and personal nature of botanical skincare, we have specific guidelines regarding returns and exchanges to ensure the safety and efficacy of our products for all customers.
Eligibility for Returns
- Opened Products: For hygiene and safety reasons, we cannot accept returns on any skincare products that have been opened, used, or have a broken seal.
- Unopened Products: You may return unopened, unused products in their original packaging within 7 days of delivery.
- Damaged/Incorrect Items: If your order arrives damaged or you receive the wrong product, please notify us at studio@primavera.bd within 48 hours of delivery with photographic evidence.
Return Process
To initiate a return for an unopened product or a damaged item, please follow these steps:
- Email studio@primavera.bd with your order number and the reason for the return.
- Wait for our studio team to review your request and provide a Return Authorization.
- Once authorized, ship the item back to our Dhaka studio address provided in the email.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same product, please contact us immediately.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (bKash, Nagad, or Bank Transfer) within 7–10 business days.